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MailZone
  • Home
  • Print&Mail
  • About Us
  • FAQs
  • Blog
  • Contact Us
MailZone

Billing & Payment

Please reach us at if you cannot find an answer to your question.

What services are included in the fee?

All Per piece prices include printing, postage & paper.

Does the price include tax?

If you need to issue an VAT invoice, there will be no additional tax due to the preferential tax policy.

If you need to issue a special VAT invoice, an additional tax of 3% will be charged.

Do I get an invoice?

Invoices can be issued. The system currently does not support online invoicing, please contact us.

How do I request a refund or credit?

Order production issues or service-related issues will not allow refunds, but the unused balance in the account can be refunded to the payment account, with 10% handling fee.

Print & Mail

Please reach us at if you cannot find an answer to your question.

Which countries can be mailed to?

United States, Canada, United Kingdom, Germany, France, Italy, Spain, Austria, Netherlands, Poland, Japan.

How long does it take to print?

Orders for all countries will be produced within 3 working days.

PS. If your data is created before 10:00 am local time, then that day will be the first working day; the production time of orders after 10:00 am will be calculated from the next working day.

Who provided the postal service for the delivery?

US-USPS

UK-Royal Mail

Canada-Canada Post

Germany-Deustche Post

France, Italy, Spain, Austria, Netherlands, Poland-Deutsche Post&Local Post

Japan-Japan Post

How long does it take for an order to be mailed?

US-USPS First Class Mail:3-5 working days, Marketing Mail:5-12 working days

 

UK-Royal Mail 2nd Class Mail:3-5 working days

 

Canada-Canada Post First Class Mail:3-6 working days,Canada Post Standard Class Mail:6-12 working days

 

Germany-Deutsche Post Mail:3-5 working days

 

France,Italy,Spain,Austria,Netherlands,Poland-Deutsche Post Mail+Local Post:4-6 working days

 

Japan-Japan Post:2-4 working days

About Design

Please reach us at if you cannot find an answer to your question.

How should I design?

No matter which country, which size postcard or letter you want to print, the design draft needs to meet the design requirements.

What do I need to design?

A marketing mail needs to include: event title,content,CTA, and contact information.

What does bleed area mean?

The bleed area is to ensure that the content will not be cut out in the postcard.

Do I need to include the address in the postcard or letter?

No, you only need to keep the address printing area blank according to the design requirements, and we will automatically combine your address information and design templates.

JOJO Creative Technology Limited
MailZone, a brand of JOJO Creative Technology Limited, was established in 2020 which provides convenient and complete direct mail marketing services.
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Address: RM4,16/F,HO KING COMM CTR,2-16 FAYUEN ST,MONGKOK KOWLOON HONGKONG
Contact: max@mailzone.cn